Many customers prefer talking to a live person when conducting transactions with a company rather than using a phone-based information system. Interactions with a live person can increase sales and customer satisfaction. Customers feel appreciated when a resolution to problems or information requests are quickly handled through effective customer service.
SynerG offers world class service for customers with a dedicated team of agents with their respective supervisor, team leader and QA per campaign supported. With roots in the large BPO services industry we have the expertise and experience to provide the quality services expected of big centers but at the affordable rates and flexibility of smaller centers.
SynerG is capable of taking care of Inbound/Outbound campaigns with extra attention on quality procedures at all levels of operations. We help them do just that through our continual investment in the appropriate technology and business processes. Today, our transformation continues, adapting capabilities to meet our clients’ needs, broadening our range of services offered, and applying our core values in dealing with our clients, our employees, and our shareholders.
To be a premier outsourcing company that adds value to our customers’ business processes. We will marshal talented, committed people and create an environment in which they can grow professionally through their achievements. We will design innovative solutions for our clients’ business requirements and deliver only the highest quality service. We will generate dependable and growing revenues, earnings, and returns to our shareholders.
To deliver sustainable quality and reliable service to the customers by maximizing synergy across the value chain providing customer satisfaction while maintaining a profitable business relationship with them.
Syner G Outsourcing Inc., is a business outsourcing company that started modestly in October 29, 2008, with only 5 call center seats in the City of Baguio, Philippines. In a matter of two months, an unexpected growth of additional ten (10) seats took place. Furthermore, after another two (2) months, an inevitable expansion of the company made Syner G acquire a bigger space to accommodate a thirty (30) seat area to provide for additional demand for a Canadian Merchant Account to do outbound services for them. The very desire of the founders was to explore the growing demand of the outsourcing industry with a heart to pursue a call to fund an aspiration – “touching the world” – bringing the message of our Creator’s love in the lives of many. Thus, being a positive influence to the majority, impacting their lives, making a difference in the Philippines and globally.
Believing and pressing on towards the goal, at this point in time, the realization of this endeavor is comprehended in the ability to open doors of opportunity to provide employment and be an avenue to serve Young Urban Professionals to achieve their career goals and embodying the company’s Core Values – INTEGRITY, EXCELLENCE, TEAMWORK and PASSION; achieving a lifestyle of principled values. Currently on-going hire, train, and retain program to get the best agents in the industry is closely being supervised and evaluated to aim for excellence in every business solution we develop in our pipeline. Looking ahead, we aim to integrate highly trained people with proven business methodologies collaborating with clients to help them excel in their industry and help them maximize their customer lifetime value.
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